PRIVACY POLICY
Last updated: August 25, 2026
In this policy, “we,” “us,” and “our” refer to Shanghai Lingneng Modong Network Technology Co., Ltd,a company registered in Unit J, 1/F, Building 1, No.655 Yinxiang Road, Jiading District, Shanghai, China. This policy applies where we are acting as a data controller or equivalent role under applicable laws including Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, Law No. 8/2005 – Personal Data Protection Act of Macau and so on – which means we are responsible for deciding what personal data we collect and how it is used.
Our Services are not directed to, and are not intended for, children under the age of 13. The minimum age for you to access our Services without parental supervision is 13 years of age. We will not knowingly collect personal data from children under this age without prior consent from their parents or legal representative. If you are a child under the age abovementioned, we will require parental consent before an account is created for you and personal data associated with it collected and use all reasonable efforts to verify that the consent was given by the child’s parents or legal representative, considering available technologies. We encourage parents to instruct their children to never give out personal data when online.
We are committed to protecting and respecting the personal information of everyone we deal with - that is important to us and we know it is important to you.
Please read this policy carefully and if you need to contact us about anything that is in here, or for anything else related to your personal information, you can reach us by email at bidking@elegoosehw.cn.
What information do we collect
We will collect information to enable you to play our games, to improve or optimise your gaming experience, to provide customer services, to improve the services we provide and for marketing (see below for more details). This includes:
Your player username and password;
Your game profile – including your profile picture and any information needed for the game to function, such as an inventory of in-game items;
Other data you choose to give us such as data to identify a lost or lapsed account such as the answer to a special question we may ask you in order to permit you to unlock or recover a lost or lapsed account;
Your game user account or role ID(s) – generated by our game server for you;
Third party account ID – for example your account with Facebook, Xbox, Game Center, Google, Steam or PSN which you may use to sign into your game account, leverage your social graph, or integrate with third party features (such as achievements);
Your contact information such as your phone number and email address (if you choose to provide them to participate in events or activities held by us in game or offline);
Device information – such as your device model, operating system (OS) version, language setting, IP address and advertising ID;
Game behaviour data – including your in-game character and game progress, purchase records, login records and customer service records;
How we collect information about you
We will collect this information in a variety of ways depending on how we interact with you.
| Direct interactions |
You may give us your identity, contact or other information by filling in online forms or by corresponding with us by post, phone, in-game, email or otherwise. This includes personal data you provide when you:
|
| Third parties |
|
How we use your information
We use different information in different ways:
sending you communications related to our services and games, answer your enquiries or deal with your complaints;
to provide and manage our services including our websites and games;
to verify and facilitate payments (where relevant interacting with third party payment providers);
to support your Account verification and clearance;
Direct marketing to let you know about products and services that may be of particular interest to you; if you do not wish to receive such communications, you may contact us at bidking@elegoosehw.cn to opt out of our marketing communications at any time, free of charge;
to administer surveys and opinion polls;
Technical and usage information/analytics to help us develop games that our customers want to play and to improve them and to detect cheating and activities that ruin the experience of players using our games, security risks, fraud and other unlawful activity;
Customising your personal experience;
To send you related information such as updates, security alerts and support messages;
To moderate communications between players either automatically or manually;
To answer or satisfy legal or regulatory requirements;
When you interact with third party social networking features to serve you with advertisements and engage with you on third party social networks (we encourage you to review the privacy notices/policies of these social networks to enable you to opt out of such activities); and
To facilitate multi-platform gaming experience;
Legal basis for processing
There are a number of different legal grounds for processing personal information. Which one is applicable will depend on how we are using your information and for what purpose. In the majority of cases this condition will be that:
You have provided your consent to us using your personal information in that way (for example where you provide us with consent to send you marketing communications about our products and services); and/or
Our use of your personal information is in our legitimate interest as a commercial organisation. For example, we currently are not but may at some point in the future with proper notice use cookies to track information about how our website is used in order to continually improve its layout based on how you and other users interact with its content, and to personalise it to the user (for example, by showing content or a language which is relevant to your geographic location), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights; and/or
Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to manage your account); and/or
Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation.
We generally do not collect or process any sensitive personal information (including but not limited to information regarding your health, religious or political beliefs, ethnic background, sexual life and sexual orientation). If this would apply, we will generally rely on obtaining additional specific consent from you at the time we collect the information unless there is a legal requirement or other justification for processing that information.
Sharing your information
The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or our affiliated companies if this is necessary to provide you with our services, respond to your inquiries or for any of the purposes described in this policy. This may include:
Our business partners and suppliers;
Our auditors, insurers, lawyers and other professional advisers;
Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so;
Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
Sub-processors who store and process information on our behalf, in particular data analytics providers and data storage providers. Information shared with such providers is supplied in an anonymised format such that, that data cannot be linked to any particular individual and is therefore not considered to be 'personal information';
We do not sell your personal data to any third party. We will only transfer necessary data to our SDK service providers in compliant scenarios; you can refer to our SDK list for more information as follows:
| name of the Third party vendor | function of the SDK; | information the SDK collects | Privacy Policy of the SDK |
|---|---|---|---|
| QuickGameSDK | Provides the application with an account and payment system, enabling rapid integration of functions such as Google sign-in, Facebook sign-in, Google Pay and Apple Pay. | Email address (where email is used to sign in), user ID, device ID, purchases (account or individual purchases or purchase tendencies), and product interaction (for example, app launches, taps, clicks, scrolling information, music listening data, video viewing data, in-game saved locations, videos or songs, or other information about how the user interacts with the app). | https://sdkapi.elegoose.com/agreement/privacy/id/388.html |
Social Features
Social features are a core component of our games. Other players and users may, for example, see your profile information, in-game activities and read the messages you have posted.
Our games and services may include features from our partners, if any, such as social media interaction tools (and albeit not currently, in the future may also relate to in-game advertising). These partners, if any, may in such case, following your consent, access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices and opt out where you deem relevant. You can refer to our SDK list for more information.
International Data Transfers
your personal information we collected above is stored and encrypted in our servers located in Hong Kong.
Due to the nature of Our Service, you are aware and agree that your personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or our partners, located in third countries/outside the country where you live or work. Because different countries may have different data protection laws than your own country, and they may not provide you with protection of the same level to your personal information as the data protection law in the country where you live or work, in which case, we will take steps according to applicable laws and regulations in your country to ensure adequate safeguards are in place and that your personal information is adequately protected within the data process location. For example, we will give you a special reminder and obtain your prior consent, or make sure to anonymize or de-identify your personal information before transferring, and also we may implement special contractual arrangements.
Your rights
Under applicable data protection laws in your country of residency you have a number of rights in relation to your personal data. We respect and honour these rights and will help you to exercise them insofar as we are able.
You have the right including but not limited to:
To request access to or a copy of any personal data which we hold about you;
To rectification of your personal information, if you consider that the information we are holding is inaccurate;
To request to delete your personal information, or object to process your personal information.
Please note that these rights in some cases will not apply to you, or to the particular use that we are making of your data, and there are exceptions (for example if we have to process the data to comply with our own legal obligations) but if that is the case we will let you know if you make a request that we believe we cannot comply with.
Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period after verifying your identity in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
You understand and agree that in accordance with applicable laws, we may charge a reasonable fee to process your request. Any such fee will not be excessive and will not exceed the costs directly attributable and necessary to complying with your request.
If there are other special provisions provided by applicable laws and regulations in the country where you live or work, we will process your personal data in accordance with applicable laws.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, you have the option to fully control the data you shared with us, and you may update your information directly under your profile or adjust the settings on your device.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may also lodge a complaint with Office of the Privacy Commissioner for Personal Data, Hong Kong (the “PCPD”), Office for Personal Data Protection (GPDP), Macau, or with the relevant data protection authority in your country of residence.
Direct - Marketing
If you have accepted to receive notifications for a certain game, we may use your personal information to send you tailored suggestions, offers or auction information about the game. For personalised in-game offers opt-out, you can use the options provided in the game settings. You can easily turn off the notification in each different category within the game or opt out from receiving notifications or alerts on your device.
You can also opt-out of interest-based advertising on mobile applications, if any, by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).
How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out in this notice or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required. For an account that is in active use, your game data is retained on a continuous basis for as long as the account exists. In accordance with the applicable laws and regulations, we will take all practicable steps to erase personal data that is no longer required for the purpose for which it was collected, unless erasure is prohibited under applicable law.
In some circumstances you can ask us to delete your data: see "Your rights" for further information.
You acknowledge and agree that to improve the quality of our services, sometimes we may need your user data for research or statistical purposes, in which case we will make sure your personal information has been desensitized, de-identified and anonymized first (so that it can no longer be associated with you) and we may use this information without further notice to you.
If you opt out from marketing, we may retain the necessary information to enable us to respect your wishes to not be contacted for marketing purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.
Links to Other Sites
Our websites may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites. You can also refer to our SDK list for more information.
Contact
Questions, comments and requests regarding this policy are welcomed and should be addressed to bidking@elegoosehw.cn.
Changes to this policy
Any changes we make to our policy in the future will be posted on this page and, where material and appropriate, notified to you by in-game message. We urge you to check regularly to see any updates or changes to our policy. All changes to the Privacy Policy will be effective when posted unless otherwise regulated by applicable laws, and your continuous use of any of the Services after the update will be deemed as your acceptance for the updated Privacy Policy unless material changes are involved, in which case we may notify you in advance in accordance with applicable laws and obtain your consent again in the form of a pop-up window when you log into our Services again.